The company was established in 1894 by the grandfather of today’s retail legend, Sam Meyer II, who wrapped
up his summer celebrating his 91st birthday. After nearly 70 years of working in his family’s business, Mr.
Meyer stands unopposed when he says he knows a thing or two about customer engagement.
Three generations of Meyer men and wives work under the same roof, chatting with customers and providing
the stellar, personalized brick-and-mortar retail experience, with the genial touch of Southern hospitality.
“To sell hats, you have to be verbal,” Mr. Meyer was quoted as saying in a Meyer The Hatter feature on
nola.com. “I tell customers what I think, what looks good on them – and I ask a few questions without
making it seem like an interrogation. Dealing with all kinds of people is part of the job.” And dealing with them
well earns a retailer their customers’ loyalty.