Nested in the natural beauty of San Luis Obispo, California, the Madonna Inn and its three internal retail
shops radiate an eccentric pink excellence of their own that attracts celebrities and whimsical wayfarers
from across the globe alike. The Inn is famous for the extravagant and unique décor of each guest room and
the premise at large – especially around holidays, when they go all out with their decorations. This, along
with their fine cuisine, local entertainment, and much more, is part of the extravagant experience Madonna
Inn offers its patrons.
The eclectic experience is augmented by the venue’s three shops, which are powered by the Retail Pro
software platform. A clothing boutique, a gift shop with glassware, candy, and Madonna Inn-branded
mementos, and a gourmet shop with wine, chocolate, cheese, and toys offer a broad variety of the lux facets
of Madonna Inn and give each patron the joy of bringing home a small treasure from their vacation.
Lauren Chester, the Retail Coordinator for the shops, told Retail Pro International in an interview that they
At the boutique, the Retail Manager, Cheri, who has been with Madonna Inn for over 30 years, leverages
her fashion expertise to give customers the pampered experience of having a personal shopper. With her
cultivated eye, Cheri chooses the apparel and style that will be most flattering to each customer’s unique
figure and tastes. If a particular item is out of stock, a shop associate will create a special order through
Retail Pro, so every customer leaves satisfied.
Beneath the pomp and pink, Madonna Inn is still a business, and patrons have come to expect this caliber of
shopping experience every time.