Retail Pro Prism Benefits
Improved Customer Experience
- Empower store associates to retail beyond the cash wrap with full POS functionality on any mobile or desktop device
- Provide a more personalized experience by accessing customer purchase history and information from anywhere in the store
- Reduce wait and transaction times with intuitive workflows and touch menus
- Perform quick price checks and stock inquiries without creating new sales receipts
- Customize all screens and printed documents to your brand standards
- Combine a customer's sales, returns and orders into a single document and eliminate unnecessary transactions
- Track key customer data like size, color preferences and important dates
- Design programs to reward loyal customers
Streamlined, Productive, Efficient Operations
- Design custom workflows that match your unique business processes, and:
- Foster consistency across your enterprise
- Simplify training and reporting
- Quickly retrieve customer & transaction data
- Efficiently track employee productivity and access
- Accurately assign commissions and SPIFs with flexible commission tracking
- Easily split commissions between multiple employees involved in the same sale
- Control access to specific POS areas, functions, and store processes with unlimited employee security groups
Capacity-Building Design
- Scale effortlessly, easily adding & managing new locations anywhere in the world
- At any time add any combination of corporate owned stores, franchises, store-in-store, kiosks, online stores to your enterprise and manage it all from a single, integrated system
- Easily sell goods stocked in different stores from any site and have them shipped anywhere using 'send-sale' transactions
- Easily share information across brand, franchise, and geography
- Accept an unlimited number of currencies, operate in any language required
Retail Pro Prism Capabilities
Designed to exceed today's demanding retail environments, Retail Pro Prism molds to your unique business needs, ensuring you can focus on the business matters that are most important to you.
Point of Sale and Checkout
Without question Retail Pro Prism POS covers the functionality needed for point of sale in the specialty retail environment. Where it pushes today's envelope is in the areas of workflow, usability, and flexibility to meet the needs you require above the average system. We put the power of workflow and usability in your hands. Retail Pro Prism POS's user interface can be tailored entirely to meet the workflow you desire.
Do you rely on CRM? With Retail Pro Prism POS you can deliver a more personalized shopping experience for your customers displaying as much or as little customer information as needed.
Do you want a POS that is nimble and easy to learn? Creating a workflow that meets the exact sales process you desire within your stores to tailor to the needs of your customers is Retail Pro Prism POS's forte. Within one transaction you can fulfill all of the typical sales interactions a retailer has with their customers, from the basic sale and return to the special orders for the items you don't typically carry. Retail Pro Prism POS puts the power of flexibility into the POS transaction.
Customer Orders
Retail Pro Prism POS seamlessly incorporates the ability to create customer orders quickly and efficiently within the same user interface used for your general sales transactions. You can use Retail Pro Prism POS to track customer orders -- from the simple layaways for in-stock items to customer special orders and backorders where inventory must be ordered to fulfill the sale. Retail Pro Prism POS's customer order functionality supports all methods of payment including suggested deposits with a user-defined range of how much or little to require at the time of order creation. With the flexibility of the Retail Pro Prism POS customer order functionality you will maintain the high level of customer service expected by today's consumers.
Customer Management
Knowing your customers and their shopping habits is key to any retailer's success. Retail Pro Prism POS's flexible customer management functionality lets you capture the information you need to focus your marketing efforts. Through an unlimited number of fully user-definable fields, tracking of key purchasing habits and demographics, like preferred brands, birthdays, and more, is a snap. In addition to your customer's demographics, your sales staff can provide even more personalized service and meaningful recommendations by directly accessing a customer's purchase history from any POS system. Privacy and security is paramount when it comes to consumer data. Retail Pro Prism POS Customer Security Levels protects your patrons' Personally Identifiable Information (PII) by giving you control over staff access to this information.
Inventory Stock and Price Lookup
The store environment can be tough on stock. Retail Pro Prism does not limit you to a single identifying value for inventory and price look up. Utilizing a number of item identifiers, it is easy to quickly locate and list items on your transactions, validate the price, or even verify the availability in other stores of an item for a customer within the retail software. Retail Pro Prism POS makes the point of sale process as easy as possible for your staff and more importantly your customers.
Offline Ticketing
As a retailer, the last thing you want to face is difficulties in your day to day operations, especially those caused by technology. System and network downtime can cut off the ability to efficiently and accurately process transactions at point of sale. Retail Pro Prism POS delivers a simple, yet elegant, solution to network downtime. Through the use of a local database to store a redundant copy of transactional data, you are ensured you will be able to "fall back" to this database should you lose your network connection allowing you to continue servicing your customers without interruption. Retail Pro Prism POS's normal communication methods will synchronize these offline transaction when the network problems have been resolved, ensuring your data is available to serve you when needed.
Integrated EFT
Minimize your PCI security risk with Retail Pro Prism POS's tokenized EFT support, ensuring your customer's sensitive payment details are never touched by or stored within your Retail Pro Prism POS system. Our EFT solutions are integrated with industry leading EFT providers that securely encrypt your customer's credit and debit payment information from end-to-end for unparalleled data security. Your customer's risk of identity theft and similar fraud is significantly reduced and your ability to maintain a secure POS system is greatly improved, aiding you in PCI compliance.
Employee Security, Management & Productivity
Keep your retail operations secure with predefined or user-defined security groups that control access to all areas, functions, and processes within Retail Pro Prism. Additionally, encourage productivity with Retail Pro's flexible commission tracking system to accurately and appropriately reward your staff for each completed sale, and easily split a single commission between multiple employees involved in the same sale. With Retail Pro Prism POS you have the management tools to manage and incentivize your employees, protect your data, and ultimately your bottom line.
Retail Pro Prism Features
General System
- Native offline capabilities allow you to sell, maintain customer data, and do price and quantity checks
- Minimize your PCI security risk with Retail Pro Prism's tokenized EFT support, ensuring your customers' sensitive payment details never touch your Retail Pro Prism system
- Retail Pro Prism allows you to choose your database -- Oracle, or MySQL -- to meet the technology demands of your IT staff
- Configure your systems workflow to best suit your business needs
- Designed with touch-screen in mind, Retail Pro Prism's user interface matches the aesthetics demanded by today's retail environments
- All of Retail Pro Prism's user interface can be easily modified by anyone with XML and CSS skills, ensuring your system is intuitive, relevant to your business needs, and carries your branding across all systems
- Create custom workflows with ease utilizing industry standard scripting capabilities, giving you the flexibility to address any of your specific business needs without the investment in custom development
- All printed documents (Sales Transactions, Gift Receipts, Customer Sales Orders, etc.) can be fully customized and designed to adhere to your brand standards
- Every label, description and message in Retail Pro Prism can be fully translated into any language or modified to fit your specific needs
Point of Sale
- Eliminate the need for multiple transactions by selling, returning, and ordering customer purchased items through a single document
- Generate "send-sale" transactions for goods sold in one store but stocked within another and have those items directly shipped to your customers
- Intuitive touch-based Point of Sale with hierarchical product selection, enhancing speed of sale to your customers
- Display as much or as little item and customer information as required on screen
- Issue and track fully-integrated gift cards and store credit across multiple store locations in real-time via a centralized server
- Centralized processing of merchandise returns and exchanges with built-in verification help to reduce fraudulent returns
- Native promotions functionality to support BOGO, BTGT, BOOM, coupon tracking and more
- Automatic discount and price adjustments at point of sale based on customer type (VIP, Retail, Wholesale, Employees)
- Quick and flexible item entry using barcodes, product SKU or optional touch screen item buttons
- Speed up POS transactions with user-defined touch screen cash buttons and quantity (multiplier) buttons
- Accept an unlimited number of foreign currencies at Point of Sale without any need for looking up exchange rates
- Place sales transactions on hold as needed, and un-hold them from any POS terminal
- Perform quick price checks (including tax) and stock inquiries directly from Point of Sale without creating a new sales receipt
- Quickly and discreetly track miscellaneous marketing and demographic information at Point of Sale to use later to better understand your customers and track your marketing ROI
- Easily track non-sale cash added or removed from the cash register, such as petty cash used to buy office supplies for the store
- Generate customer orders, back orders, and special orders directly within sales transactions and optionally require specific deposit amounts
Customer Management
- Maintain an unlimited number of customers within your database which can be shared or kept local to each installation
- Track key demographics about your customers via an unlimited number of user-defined fields to track miscellaneous customer details, i.e., size, favorite color, favorite brand, birthday, etc.
- Specify exactly what customer details are required to ensure that employees are entering all relevant information for your marketing efforts
- Flexible customer lookup using name, phone, company or miscellaneous information like store card or driver's license
- Directly access your customer's purchase history from the POS module allowing your sales reps to provide personalized service and meaningful recommendations to customers
- Use Customer Security Levels to control exactly what Personally Identifiable Information (PII) about your customers can be viewed and/or edited by employees and vary this by location to account for regional legal requirements
- Leverage our built-in customer loyalty program to reward your valued customers through multiple metrics, including customer spending, visits, profitability and more
- Allow your customers to make in-house credit-based purchases effortlessly through our centralized customer credit database
- Establish customer specific pricing based on customer type, such as VIP, Retail or Wholesale Consumer, etc.
Employee Management
- Ensure the correct commission levels are assigned and rewarded appropriately for each completed sale
- Easily split a single commission between multiple employees involved in the same sale
- Accurately track employee sales performance by tracking specific employee details for each sales transaction by optionally requiring users to logon between each transaction
- Control your bottom line by limiting the amount of discounts your employees are able to give at Point of Sale
Data and Store Communication
- Near real-time communication is accomplished through Retail Pro Prism's publish and subscribe communication system ensuring your retail systems are up-to-date with the right data as often as your business demands
- Prism's flexible communication topology allows for easier system maintenance allowing you to provide software updates to your stores without the need to visit on-site
- Inherited Preferences functionality gives you the power to lock down preferences across stores, providing a single "point of authority" for critical settings, while still allowing your stores to modify their key details
- Manage and configure any store from a single location through the Management Console requiring fewer on-site visits to handle simple configuration changes
