We needed software that would not only manage our inventory and sales efficiently, but also had the ability to integrate with other solutions and help us provide a great customer experience. We found that in Retail Pro Prism.

- Jitendra Hegde, Senior Accountant

How MRM Brands creates luxury experiences with better efficiency in the Retail Pro Prism platform

Please share a day in the life of your role and responsibilities at the company:

I am the Senior Accountant. I am in charge of book-keeping, inventory control & finalisation of accounts.

For what specific business challenges did you choose Retail Pro?

We needed software that would not only manage our inventory and sales efficiently, but also had the ability to integrate with other solutions and help us provide an exclusive customer experience. We found that in Retail Pro Prism.

What business challenges are you solving with the software today?

In previous system it was difficult to extract the data and it required quite a bit of manual work. Retail Pro solves this.

What role does your Retail Pro play in your customer engagement strategy?

Retail Pro is easy to use so our team can focus on clienteling and engaging our VIP customers rather than looking for prices for untaggable items.

Retailers are striving to unify commerce. What does that mean for your company? What are you doing to unify commerce?

For us, unifying commerce means we can establish the back-end workflows for customer-facing conveniences like Buy Online, Pickup In- Store. With complete visibility into all of our data across channels, we can build the next generation store.

What does the future look like for your company? What are some of your plans for growth, expansion, customer initiatives, etc.?

We are still exploring many of the Retail Pro features and working on growing our customer loyalty.

Has your Retail Pro been specially configured or customized for your business needs? What challenges or needs were these customizations designed to address? Please describe.

The Retail Pro integration to ecommerce helps us optimize inventory, streamline operations and reduce manpower needed to manage this channel of the business.

Related stories in Global Brands