1) What do you do best in your retail business?
2) How accurate are the following statements in regards to your retail business?
We have a top-notch customer experience in our
stores
We have excellent customer service
Our customers come back every week – our loyalty
programs are that good
Our sales staff is stellar
Our operations run like a well-oiled machine
We give our customers complete ease in omnichannel shopping
We're pros at using data for better operations
and customer engagement
We're using all the latest high-tech tools in our stores
3) What technology solutions are you leveraging in your business for cultivating customer relationships?
4) What customer engagement priority areas do you plan to focus on in 2016?
5) What issues do you think retail businesses competing in your space struggle with today?
6) What are your areas of focus and investment for the next 12-18 months?