For retailers looking to compete with the fast pace and convenience of online businesses, the in-store experience is an increasingly important battleground. While historically success for retailers may have been measured by metrics such as comparable growth by … Continue reading
United Colors of Benetton’s London flagship on Oxford Street marks a significant change of pace for the Italian fashion brand. The retailer has incorporated informal, hi-tech spaces into the three-storey space, as well as a knitwear theatre … Continue reading
Recently Retail Pro International participated in a specialized event in Mexico for the Fashíon & Sports industries. The goal was to infuse the market with insights on digital transformation processes accelerating companies around the world. Speakers … Continue reading
Today’s headlines are ablaze with privacy scandals and consumer demand for transparency in data collection. From Facebook to Amazon, we aim to bring down giants for perceived intrusions on our autonomy. These are powerful political concepts that dominate … Continue reading
Brick and mortar has learned a thing or two from online retail, and last December shoppers took a meaningful notice. By focusing on and improving their buying online and picking up in-store (BOPIS, also called “click and collect”) … Continue reading
Effects of data-driven curation on discovery experiences Remember when a trip to the store could yield a new discovery — an unplanned purchase but one that delighted the customer? Ecommerce handles specific shopping needs seamlessly and efficiently: Search … Continue reading
When companies describe themselves as having “excellent” customer service, the claim sounds user-centered but too often it’s actually just a company-centered focus trying to position themselves as user-centered. Those companies are generally concerned with efficiency and reducing costs first and foremost, and … Continue reading
It is a question that every retailer ponders: How are customers engaged with my brand and how can I keep them engaged? In the past, surveys were a common tool for gauging customer interest, but today’s shoppers are … Continue reading
A chat with Retail Pro International, provider of the gold-standard retail management software, on trends, platforms and retail. By Chris Petersen | Retail Merchandiser Before the Internet, multichannel retailing was something known to only a handful of major national retailers, … Continue reading
One of the most interesting observations about the retail sector over the recent past is the adaptation of online features at brick-and-mortar stores. Only two years ago, it seems, retailers were anxious about holiday receipts due to the practice of showrooming, … Continue reading
