The retail landscape continues to evolve: big retailers are simultaneously expanding and contracting, and malls are examining their place among consumers. Somewhat paradoxically, customers seem to be gravitating toward smaller, more curated experiences from well known and respected brand names. … Continue reading
As retailers continue to emerge from the pandemic and gear up for the 2022 holiday season, the challenges of retail hiring and retaining employees are becoming increasingly apparent. First, there’s the struggle to find employees to fill open positions, as … Continue reading
In the shopper’s mind, your website reflects your store, so they look online for stock availability. Some may complete the purchase online, but others may want to see the products in store first or pick it up as one to-do … Continue reading
Omnichannel is about making it easy for customers to buy from you, get their products from you, and make returns. A shopper’s purchase journey goes through multiple stages and retailers must think through the omnichannel experience at each phase. PRODUCT … Continue reading
Building an omnichannel strategy brings up myriad details to think through: Can customers see store stock availability online? Do both e-commerce and in-store purchases score points for loyalty? Can we tap into our inventory sold elsewhere for an in-store endless … Continue reading
Omnichannel operations lessen the likelihood that stock inaccuracies will result in an unhappy customer, however there are further measures a retailer must take Continue reading
Omnichannel retailers aim to satisfy customers whether online or in-store. Since 2020, many retailers carefully assess their inventory & omnichannel order fulfillment strategies. Continue reading
