The last two years have seen dramatic changes in the retailer-vendor relationship. Supply chain shortages caused by the pandemic are still reverberating throughout retail operations. While the online channel unsurprisingly grew in response to imposed lockdowns, the less-popular hybrid shopping … Continue reading
Before COVID-19 forced retailers to a “new normal,” retail was transforming. Here are things retailers introduced for COVID, but likely to keep due to benefits. Continue reading
How a customer experiences your brand when they visit your stores is a strong indicator as to whether they will become a repeat customer or leave you for competitors with better service. Elements of customer experience range from baseline solid … Continue reading
