It is no small thing that this year’s NRF was called 2020 Vision. The show shed light on retailer’s perspectives and trajectories for 2020 – and perhaps more significantly highlighted what deeper visibility into your data can and … Continue reading
Today’s retail is a broad spectrum of digital and brick & mortar options: great for the customer, complex and costly for the retailer. Within the ambition for omnichannel, your team also has a lot on their plate in … Continue reading
Today’s customers often want a fast, efficient shopping experience, and retailers are increasingly providing omnichannel experiences that are refined to meet those needs. While retailers hope to gain revenue and gain efficiencies in marketing, what do customers view … Continue reading
Regular customers appreciate being recognized and rewarded for their repeat business, and loyalty programs typically offer discounts or exclusive deals to a retailer’s regular customers. Many programs pretty much follow the same tried-and-true script: Make a purchase, get … Continue reading
Let’s face it – even if you’re someone’s absolute FAVORITE retailer, they still don’t want to spend their holiday season with you, and this year, even less so with COVID. What your customers want most is to find … Continue reading
Shopping is an increasingly “invisible” activity, embedding itself seamlessly into new digital and physical channels, using ever-more natural gestures and simple conversations. Gesture recognition helps retailers gauge shoppers’ real interest For example, a mom goes for an afternoon walk with … Continue reading
Clienteling is extremely effective for engaging with customers in a way that leads to loyalty and a better overall experience with your brand. But outside of luxury and small retailers who have personal relationships built into their business … Continue reading
Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart – to meet people’s needs and bring joy. Unified technologies are integral in this balance, offering a truer picture of your business and … Continue reading
Brick and mortar has learned a thing or two from online retail, and last December shoppers took a meaningful notice. By focusing on and improving their buying online and picking up in-store (BOPIS, also called “click and collect”) … Continue reading
Pleasing shoppers is simple: Give them what they want. It’s simple… it’s just not that easy. Here are three things every retailer needs for controlled inventory that helps you get customers the goods for which they come to you. … Continue reading
