How a customer experiences your brand when they visit your stores is a strong indicator as to whether they will become a repeat customer or leave you for competitors with better service. Elements of customer experience range from baseline solid … Continue reading
34,000 salon and spa owners, beauty press, students and investors—from the simplistic beauty minimalists to naturalists to eclectic colourists with flawless skin, and ultra-modern divergents of Mondrian-esque hues embodied in tiny masterpieces on each perfectly polished nail. In the … Continue reading
A chat with Retail Pro International, provider of the gold-standard retail management software, on trends, platforms and retail. By Chris Petersen | Retail Merchandiser Before the Internet, multichannel retailing was something known to only a handful of major national retailers, … Continue reading
Customer satisfaction needs some urgent care at retailers nationwide, notes a survey of more than 8,700 people released today by the American Customer Satisfaction Index. And no company is in need of that more than Walmart. The survey found that … Continue reading
A recent study by PWC of CEOs found that while top execs in the retail market generally believe there are more threats to the growth of their companies today than there was three years ago, a majority also believe that … Continue reading
It may not be a blue Christmas after all. After some preliminary doom and gloom reported from some retailers last month, a pall was cast upon Commerce reported Thursday that November retail sales reached $449.3 billion — up 0.7 percent … Continue reading
By next year, half of the world’s 4 billion cell phones will be smartphones — and the total number of cell phones will be larger than the world’s population, according to The Ohio State University’s National Center for the Middle … Continue reading
