Today’s customers are looking for a seamless purchasing experience, whether that’s in-store, online, or a combination of both. But the so-called “last mile” — the time it takes for a shipment to reach a customer —can be a thorn in the … Continue reading
When companies describe themselves as having “excellent” customer service, the claim sounds user-centered but too often it’s actually just a company-centered focus trying to position themselves as user-centered. Those companies are generally concerned with efficiency and reducing costs first and foremost, and … Continue reading
Pleasing shoppers is simple: Give them what they want. It’s simple… it’s just not that easy. Here are three things every retailer needs for controlled inventory that helps you get customers the goods for which they come to you. … Continue reading
Many brick and mortar retailers have invested in providing customers exciting, engaging and satisfying shopping experiences in order to effectively compete against e-commerce. Online retailers have done a remarkable job of offering shoppers the goods, pricing, and availability … Continue reading
Customer satisfaction needs some urgent care at retailers nationwide, notes a survey of more than 8,700 people released today by the American Customer Satisfaction Index. And no company is in need of that more than Walmart. The survey found that … Continue reading
