You already have the data you need to unlock your business potential. But when your data is fragmented and scattered across the organization, it perpetuates inefficiencies in customer experience. Book your NRF 2019 meeting to see how you … Continue reading
86% of shoppers will pay more for a better customer experience. Your team can brainstorm and implement ways to innovate CX… but when you implement changes, how do you know which factors help or hinder improvement? And how … Continue reading
In today’s real-time global economy, retailers are hunting for strategic optimizations to improve experience and spark long-lasting brand engagement. Data is key to building those one-to-one connections with customers that give them a loyalty-inspiring, memorable experience. And data is … Continue reading
Loyal customers are repeat customers. They are particularly valued because the cost of customer acquisition is high. However, loyalty is not just about repeat business – otherwise, all repeat customers would be considered loyal, and they aren’t. … Continue reading
More retailers today are recognizing value in the raw data they collect from every transaction and seeing the need to use it more strategically to create a unique customer experience that will boost their bottom line and keep … Continue reading
In a day and age in which “automation” and “self-service” are terms often applied to retail sales, it’s eye opening to learn that millennials seem to prefer an in-person, brick and mortar experience, particularly because this is the first generation … Continue reading
How a customer experiences your brand when they visit your stores is a strong indicator as to whether they will become a repeat customer or leave you for competitors with better service. Elements of customer experience range from baseline solid … Continue reading
Holiday shoppers will be headed out to the malls and Main Street this year. They might also be shopping online, but the foot traffic is music to most retailers’ ears. According to a study by Natural Insight, 87% … Continue reading
Do you have mobile technology that your associates can use to help find products in different store locations, or to order an out-of-stock selection? Great, but if that’s the only reason for the technology, you’re stuck in 2014. … Continue reading
Customers want easy ways to shop for routine items – those products they use daily, that are staples of their homes or workplaces. For these types of purchases, ease of doing business is extremely important. No one wants to … Continue reading
