The face of Main Street stores has changed significantly during the last 20 years. Bookstores have been replaced by nail salons, clothing shops are now restaurants and flower shops have made way for pet groomers. Those are the … Continue reading
What’s the goal of unified commerce? Ultimately, as in everything else you do in retail, unifying commerce should improve customer experience. But how do you get from the technicalities of unifying data and technologies on the backend to … Continue reading
In today’s real-time global economy, retailers are hunting for strategic optimizations to improve experience and spark long-lasting brand engagement. About 85% of companies think AI will offer the competitive advantage they’re after, but only one in 20 (5%) … Continue reading
Note to retailers: Be willing to disrupt the ways you sell products to customers. That was one of the key messages at the National Retail Federation Big Show 2019 in New York City earlier this month. How can … Continue reading
In managing your retail business, your control is limited. You can optimize schedules and inventory, but over the most volatile factor – your customers – you have far less control. Yes, you can drive shoppers to buy more, … Continue reading
Shoppers want personalized experiences that are convenient and easy. Subscription commerce fulfills that need. Of course, for retailers, that one, seemingly simple desire can be filled in a multitude of ways, which can sometimes be at odds with … Continue reading
In retail, making the mark — or missing it — leads to the success — or failure — of the business. Sales predictions, identifying new customers and developing relationships with trusted partners are all a part of that … Continue reading
It is a question that every retailer ponders: How are customers engaged with my brand and how can I keep them engaged? In the past, surveys were a common tool for gauging customer interest, but today’s shoppers are … Continue reading
Retaining existing customers by keeping them satisfied and engaged is far less costly than identifying and appealing to new customers, yet too often retailers let their regulars drift away. Why do retailers allow that to happen, especially when … Continue reading
Looking to improve inventory productivity and control? Watch this final part of our 3-part Retailer Success webinar series to see principles and tactics that will help you manage inventory better and compete profitably. Part 3: Six Essential Elements of … Continue reading
