Omnichannel is about making it easy for customers to buy from you, get their products from you, and make returns. A shopper’s purchase journey goes through multiple stages and retailers must think through the omnichannel experience at each phase. PRODUCT … Continue reading
Building an omnichannel strategy brings up myriad details to think through: Can customers see store stock availability online? Do both e-commerce and in-store purchases score points for loyalty? Can we tap into our inventory sold elsewhere for an in-store endless … Continue reading
Selling online is relatively new for luxury retail but is growing quickly as technologies have allowed retailers to reflect online the personalized service lux shoppers experience in-store. Omnichannel strategies for luxury are considering continuity of in-store and online elements in … Continue reading
Omnichannel operations lessen the likelihood that stock inaccuracies will result in an unhappy customer, however there are further measures a retailer must take Continue reading
Ecommerce got an enormous boost during the last 18 months, as shoppers’ health-related concerns ramped up online sales as they took to shopping from the safety of their homes. But with vaccinations rising and people feeling more confident in being able … Continue reading
Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute. A retailer needs inventory tools that luckily, omnichannel POS and retail … Continue reading
With the drastic shift in consumer spending and behavior during the pandemic, customer experience is on the line. A new report from AppCard and Retail Pro shows the strong financial and customer retention results of retailers using AppCard together with … Continue reading
