How do you get from unified data to better CX?
What’s the goal of unified commerce?
Ultimately, as in everything else you do in retail, unifying commerce should improve customer experience.
But how do you get from the technicalities of unifying data and technologies on the backend to better CX?
A foundational step in transforming data visibility into better CX is to take greater control over performance and operations.
When your retail data is unified in one platform, you’re in a better position to uncover and address bottlenecks that perpetuate frustrating, inefficient customer experiences.
Here are a few ways centralized data visibility in the Retail Pro POS platform helps you do that.
Enterprise-wide management
With data unified in Retail Pro, you can see and centrally manage your whole business – including subsidiaries, even in the most remote areas of global trade.
That means you keep your finger on the pulse of every store you run, so you can spot downward trends early.
Then, take corrective action to make sure customers’ experience of your brand stays consistent.
Real-time updates
You can more accurately track KPIs and performance with real-time, centralized communications capabilities, so managers can keep up with changing sales trends.
You can also control what data each store location will see to keep reporting fast at the store level.
That means managers can act fast to replenish hot items and ensure customers get what they want every time.
Reliable replenishment
With all your inventory data unified in one software, you can improve performance and keep stock availability dependable.
It’s one small — but crucial — way to put shoppers’ needs first and deliver the goods for which they rely on you.
Whether you’re retailing across regions, channels or international borders (or all of the above!), you can create a unified, reliable customer experience with Retail Pro.
Request a demo or talk to your Retail Pro Business Partner today to see how you can get unified data visibility with Retail Pro.
