You already have the data you need to unlock your business potential. But when your data is fragmented and scattered across the organization, it perpetuates inefficiencies in customer experience. Book your NRF 2019 meeting to see how you … Continue reading
86% of shoppers will pay more for a better customer experience. Your team can brainstorm and implement ways to innovate CX… but when you implement changes, how do you know which factors help or hinder improvement? And how … Continue reading
Retail is alive with changing trends like omnichannel that give your customers more ways to shop your stores. With more ways to get your goods into shoppers’ hands, smart inventory and operations management across channels is becoming a … Continue reading
In today’s real-time global economy, retailers are hunting for strategic optimizations to improve experience and spark long-lasting brand engagement. Data is key to building those one-to-one connections with customers that give them a loyalty-inspiring, memorable experience. And data is … Continue reading
Think of the data that makes up your Business Intelligence as being made up of cause and effect factors. Those two factors are lagging indicators and leading indicators. The difference between them isn’t complicated, but it is critical. … Continue reading
Loyal customers are repeat customers. They are particularly valued because the cost of customer acquisition is high. However, loyalty is not just about repeat business – otherwise, all repeat customers would be considered loyal, and they aren’t. … Continue reading
