Seamless Middle East 2018 energized retail with omnichannel customer experience focus
Seamless Middle East 2018, was hosted last week at Dubai International Convention Centre, bringing together the industry’s leaders in commerce, fintech, retail and payments at the Middle East’s most inspiring summit and technology exhibition.
H.H. Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior inaugurated the show, where over 350 global players and entrepreneurs showcased their latest products and solutions.
Technologies included the market’s top players in mobile POS, inventory management, mobile payments, and analytics, as well as digital marketing with omnichannel retailing, blockchain and AI.
Speaker sessions featured discussion on Middle East retail’s current trends and key opportunities, including the latest technologies for creating seamless omnichannel customer experiences.
Consumer expectations for their shopping experiences have shifted significantly toward convenience – shopping with retailers on their own terms. So retailers are acting fast to adapt operations and adopt modern technologies that will help them launch their customers experience strategy innovations.
One of the biggest retail players exhibiting at the show, Retail Pro International, showcased its globally proven and completely localized, flexible mobile and desktop POS and inventory management software.
Retail Pro International was joined by some of its expert support partners from Egypt, Saudi Arabia, and UAE – Inditech, Retail Technologies, Retail Information Systems, and Crystal Mind. Together with solutions partners Xretail omnichannel platform, Qwikcilver gift cards, and Darwin fashion retail planning, Retail Pro International made a strong case for the end-to-end retail offering.
“We are pleased to have been serving serious retailers with the complete Retail Pro software platform, which is built on 30 years’ experience in specialty retail, and designed specifically for their needs,” commented Retail Pro International CEO, Kerry Lemos. “We know retail, and we specialize in it to help retailers achieve their operational and customer experience strategies. We have been partnering with retailers across the region for many years and are proud to say that the emergence of mobility and unified commerce in the Arab world is well supported by Retail Pro.”
Today, 9000 special retailers – with over 450 based in the Middle East – use Retail Pro to improve efficiency in their store operations and add globally on-trend capabilities.
The POS software is adapted for local KPIs and market knowledge, making Retail Pro the go-to solution for top retailers in the Middle East.
With Retail Pro, retailers can create consistent, impactful customer experiences and improve efficiency at every store, as well as:
- Achieve seamless omnichannel operations by integrating all their retail technologies with Retail Pro, including SAP and other ERPs, loyalty, marketing, accounting, payments, and any other software
- Streamline IT management with one single software for mPOS and fixed POS, available on the retailer’s choice of iOS, Windows, and Android mobile, laptop, and desktop devices
- Easily manage complex tax scenarios, as Retail Pro software already comes equipped with customizable settings for VAT methods and over 15 years of proven track record of supporting VAT, sliding tax, and other complex taxation methods prevalent across the globe
- Get actionable data with real-time visibility into sales performance at all levels of business, whether single brand or multiple-concept franchising models
- Increase sales and customer loyalty by issuing and tracking fully-integrated gift cards, gift certificates and store credit across the entire chain
- And much more
“Middle East retail is quickly moving toward modernization, and top performers are choosing proven software to help them reach the next level – Retail Pro,” said Retail Pro International VP of EMEAA, Bevin Manian. “With our expert value-added resellers supporting retailers’ technology needs, Middle East retail is well-positioned to build their exact strategy and achieve growth.”
Enterprise retailers like Al-Haddad, Robinsons, Puma, Under Armour, MUJI, Pepe Jeans, and Adidas – to name a few – are all building their unique retail strategies on the robust Retail Pro platform.
