Biometrics is an emerging technology in retail, used primarily to verify identity. With the debut of Apple’s iPhone 5 with fingerprint sensor in 2013, biometrics became part of the household vernacular. Samsung and PayPal followed soon after with fingerprint authentication. … Continue reading
Beacons let retailers them to collect data that can be analyzed and put to work in the form of personalized content that resonates with customers. The end goal? To encourage not only purchasing, but also store loyalty. A recent partnership between an advertising … Continue reading
34,000 salon and spa owners, beauty press, students and investors—from the simplistic beauty minimalists to naturalists to eclectic colourists with flawless skin, and ultra-modern divergents of Mondrian-esque hues embodied in tiny masterpieces on each perfectly polished nail. In the … Continue reading
A chat with Retail Pro International, provider of the gold-standard retail management software, on trends, platforms and retail. By Chris Petersen | Retail Merchandiser Before the Internet, multichannel retailing was something known to only a handful of major national retailers, … Continue reading
Forrester has released its Customer Experience Benchmark results for 2015, and while e-commerce does well, the segment’s brick and mortar brethren are a bit behind the eight ball. It should be noted that Forrester has changed the way it judges CX … Continue reading
When we think of the evolution of retail we think mainly about the ways in which technology has impacted the segment: Payments are faster, inventories are managed more efficiently and there is a synergy between online and offline shopping. But … Continue reading
In the last newsletter, we talked about how important it is to create a culture of continuous employee development. Thriving businesses have moved away from the idea that training happens once or twice a year through organized training events. Instead, … Continue reading
Many retailers have been preparing for the mandatory October migration to EMV payments. Those chip-embedded payment cards offer improved protection against fraud, and shifts the liability in the case of fraud from the banks to the retailer. The plan has … Continue reading
Retailers are buzzing about the “Internet of Things,” but most think of the technology as a consumer home run. Take Amazon’s Dash, for example. Dash is a small device that helps consumers keep on top of frequently used supplies. If … Continue reading
Fashion has always set the course for Lyn Evans’ life and passions. In 1978, she opened her first women’s clothing and accessories boutique, Lyn Evans Potpourri Designs (from here on called Lyn Evans). In 1980, Lyn established her second store … Continue reading
