Spring is traditionally a time of change, renewal, and growth. All around us, nature wakes up from the long winter as the days get longer and warmer. Here in the United States, our baseball teams go into spring training to prepare … Continue reading
Payments take time: time away from selling — if you’re the retailer — and from shopping, if you’re the customer. Either way, it’s a point of friction. The easier and faster that process goes, the happier retailers — and their … Continue reading
The most successful retailers have updated ecommerce solutions — rather than vestiges from the turn of the 21st century. A recent report from RSR Research notes that the highest-performing retailers have eCommerce sites that are positioned as being a vital part … Continue reading
Customer satisfaction needs some urgent care at retailers nationwide, notes a survey of more than 8,700 people released today by the American Customer Satisfaction Index. And no company is in need of that more than Walmart. The survey found that … Continue reading
Retailers afraid of mobile? No way — virtually all (93%) of retailers surveyed by Retail Systems Research said that mobile will help their employees meet customer service expectations. Long gone, apparently, are the bad old days when retailers feared showrooming … Continue reading
A recent study by PWC of CEOs found that while top execs in the retail market generally believe there are more threats to the growth of their companies today than there was three years ago, a majority also believe that … Continue reading
If a brick-and-mortar or online store makes purchasing totally mobile — and offers personalized coupons — will shoppers will be more likely to purchase? A new Retail Consumer Sentiment Survey published by Merkle Inc. indicates that will indeed happen, particularly … Continue reading
In the historical town of Lexington, Mass., retailers walk a fine line between respecting tradition and embracing modern business practices. Crafty Yankee, a fine gift shop located right where “the shot heard round the world”was launched, started using Retail Pro … Continue reading
Digital retail growth is slowing, but the key to pumping it up likely exists in the palm of customers’ hands. Sucharita Mulpuru-Kodali, vice president and principal analyst at Forrester Research and a research partner for the NRF’s State of Retailing … Continue reading
Once upon a time, customers had very few options for mobile payments. Today, the technology is improving rapidly and options are growing. More than a quarter (27%) of consumers plan to use some form of mobile payment solution in the … Continue reading
