Retailing incorporates an enormous amount of customer-facing technology, perhaps more so than any other market segment. While other segments certainly use technology, for example, manufacturing, the focus is mainly interna: How can we build things better? In retail, not only … Continue reading
In the past several years, the number and rate of companies that have started up solely in the digital frontier have increased exponentially, driven by the much lower costs associated with Web-based ownership and lackluster state of commercial real estate. Continue reading
There is no denying that the ecommerce industry has exploded in recent years, becoming incredibly saturated and competitive in a range of market segments and showing now signs of slowing any time soon. Continue reading
The volume, velocity and variety of information coming through modern big data strategies have forever transformed the meaning of retail customer intelligence, as businesses work to harness the power of analytics to drive decision-making across operations. Continue reading
As mobile shopping continues to grow — 60 percent of Amazon’s holiday traffic originated from mobile devices, for example — customers are going to start demanding ways to streamline the experience. Today, it’s a treat to find a retailer who … Continue reading
The ecommerce revolution is in full effect, with a breadth of new businesses – especially retailers and professional service providers – launching operations in entirely digital environments to reduce overhead and drive financial performances higher. Continue reading
Business intelligence solutions have been in use among organizations for decades, but those that were common back in the day are not close to modern big data analytics tools that are hitting the market today. Continue reading
The Christmas holiday season has come to a close And next comes the question we just have to pose: For you, dear retailer, was it a success — Or was it plain and simply a mess? Was your POS … Continue reading
In the old days, the general store knew each of its customers by name, and even offered house accounts as a convenience for customers. Although those accounts were kept on handwritten ledgers, it was really the humble beginnings of the … Continue reading
Mobile payment strategies have been around for much longer than you may recall — but until Apple Pay rolled out this Fall the mention of “mobile wallets” prompted quite a bit of eye rolling. But remember how tablets were stuck … Continue reading
