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Papermoon

Gift Wrap Retail Streamlined with Retail Pro

“Retail Pro® is the backbone of our company’s operations. It helps ease the sales transactions, while providing the back office with comfort in monitoring stock movement”

- Feras Sheraiff, Business Director, Papermoon

Background
Founded under the idea that thoughtful gifts deserve thoughtful presentation, Papermoon, The Gift Wrap Company has brought beautiful and interesting gift wrapping to gift givers for 20 years. Described as humble yet proud pioneers of quality gift wrapping products and services, the people of Papermoon believe gift-wrapping is not a mere act of covering up a gift, but an elegant form of art and self-expression.
Headquarters:
Bahrain, Persian Gulf
Product:
Retail Pro® 8
Customer Since:
2006
Streamlined and Effective
A large assortment of very colorful giftbags and giftwraps inside a white, well-lit store For this specialty retailer Retail Pro® has helped decrease wait times at checkout and increase efficiency across seven stores. “Since the deployment of Retail Pro, the sight of impatient customers waiting at check points has become a rarity,” said Feras Sheraiff, the business director of Papermoon, The Gift Wrap Company. “This is exactly what we expect from an effective point of sale application.” With the advent of Retail Pro, Papermoon customer satisfaction is on the rise, right along with employee satisfaction. Sheraiff said, employees love how easy Retail Pro is to learn and use.
Completely Consolidated Reporting
An inviting but clean and crisp storefront with white walls and large glass windows Prior to Retail Pro Sheraiff found consolidating data from various locations to be a complete nightmare. Since the Retail Pro implementation Sheraiff now utilizes the polling feature and effortlessly pulls all the data he needs from all seven stores. Access to this kind of data has helped Papermoon streamline operations and focus on growth and expansion. “All the required in-store reporting such as pick lists, end of day reconciliations and cross sectioned sales/stock reporting have improved operations tremendously,” Sheraiff said. The reporting features and Retail Pro’s seamless integration across borders is helping Papermoon expand their giftwrapping reach to other markets in the region.
Expansion and Customizations
Full view of two adjacent walls inside the store, with shelves of goods of every color Papermoon plans to expand into Kuwait, the UAE and Qatar and is upgrading to Retail Pro® 9 in order to take advantage of the auto replenishment functions and other auto utilities. Their servicing business partner, Retail Technology, Saudi Arabia, continues to provide excellent support to ensure a smooth transition. “The business partner and his team provided endless amounts of support in forms ranging from remote access assistance, to providing plug-ins that satisfy some of our specific demands,” Sheraiff said, about the initial Retail Pro implementation and follow up service. For Papermoon, choosing Retail Pro meant a localized, complete retail management solution wherever they choose to take their business.

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